View Warranty
Warranty Discription
Depot Warranty
Service Plan.
It is the expectation of the Manufacturer that the equipment
will be free from defect in workmanship and material for
one year from the commencement date. However, in the event
the
Customer detects and reports to Ardent Technical Services
Inc., during the Service Period, a defect in the workmanship
or material
of the Equipment, then Ardent Technical Services Inc., shall
provide to the Customer the services hereinafter described,
subject to all of the terms and conditions of the agreement
between Ardent Technical Services Inc. and the Manufacturer.
Definitions
For the purpose of this Service Plan, the following terms
shall have the following meaning: "Manufacturer" shall
mean the original Equipment Manufacturer; "Equipment" shall
mean the computer hardware system with which the Service Plan
is enclosed; "Customer" shall mean only the end user
of the equipment who is located in North America (including
Alaska and Hawaii) and who is either (a) the original purchaser
of the equipment from the Manufacturer, or from an authorized
reseller. "Person" shall mean an individual, partnership,
association, corporation, limited liability partnership, limited
liability company, trust, estate, or other entity of any kind,
as the case maybe, including but not limited to a governmental
entity or subdivision thereof; "Commencement Date" shall
mean the date on which the equipment was purchased by a customer
from the Manufacturer or from an authorized reseller; "Service
Period" shall mean the period commencing on the commencement
date (as specified in the original system invoice) or any
renewal period agreed to by the Customer and Ardent Technical
Services
Inc.
Coverage
This Service Plan extends only to customers, and not to any
other Person. To obtain performance under this Service Plan,
a Customer should call Ardent Technical Services Inc., at
the toll free number appearing on this form and report a
defect in the workmanship or material of the Equipment. It
shall be the Customer's responsibility to prove the Commencement
date and for this reason, Customer's should save his or her
receipt. Ardent Technical Services Inc., reserves the right
to refuse service to any Customer who cannot prove the Commencement
Date. The return of the Limited Service Plan Activation Form
by the Customer is not a condition precedent to obtain performance
under this Service Plan. Only representatives of Ardent Technical
Services Inc, or authorized Ardent Technical Services Inc.,
service providers may perform repairs on the Equipment under
this Service Plan. During the Service Period, Ardent Technical
Services Inc., will repair or replace, at the option of Ardent
Technical Services Inc., any Equipment having defect in material
or workmanship. All replacement parts shall be covered under
this agreement, except for physical damage due to negligence,
at no cost to the customer. Ardent Technical Services Inc.,
will return the Equipment to a the original operating system
sold with the computer system. Ardent Technical Services
Inc., will not reload any other Customer software. All replacement
parts shall be covered under this Service Plan for the entire
Service Period. Some problems or defects may require Ardent
Technical Services Inc., to reformat or replace the hard
disk drive. Neither Ardent Technical Services Inc., nor the
authorized Ardent Technical Services Inc., service provider
shall be liable for the loss or destruction of data or media
resulting from a defect in materials or workmanship covered
by this Service Plan, or resulting from the services performed
hereunder. The Customer is solely responsible for the security
of the systems data. Ardent Technical services Inc., strongly
advises the Customer to implement and maintain a daily routine
to backup data to minimize the loss of data in the event
of Equipment failure. Ardent technical Services Inc., will
attempt to diagnose problems over the phone with the Customer
help prior to requiring the Customer to send the system to
a service representative for repair. Ardent Technical Services
Inc. will not authorized addition services covered under
this Service Plan without the ability to diagnose the problem
over the phone with the Customer first. Customer Telephone
technical services are available on the Ardent Technical
Services Inc., toll free service line Monday through Friday
8:00 A.M to 5:00 P.M CST. In the event that it is required
to send the unit to a authorized repair depot, it will be
the Customers responsibility to pay for all shipping and
insurance costs associated with the inbound shipment of the
product. Ardent Technical Services, Inc. will cover all related
shipping cost for the return of the product to the Customers
location via ground service. If the Customers wishes to expedite
the return shipment additional fee's will apply.
Exclusions
This Service Plan does not include: Installation or setup
of equipment; Service needed as the result of moving the
Equipment; Damage to the exterior surface or housing of the
equipment; problems resulting from negligence, abuse, misuse,
or other physical casualty to the Equipment; improper maintenance;
electrical disturbances; acts of nature; or work; attachments;
alterations, or modifications by persons other than authorized
Ardent Technical Services Inc. service provider; Service
needed as a result of improper operating environment; Any
problem not involving a defect in the Equipment hardware,
including but not limited to, software problem and errors,
programming problem
Liability
The maximum liability of Ardent Technical Services Inc.,
under this Service Plan is limited to the cost of replacing
any defective Equipment. Ardent Technical Services Inc.,
shall not be liable to the Customer for incidental and consequential
damages. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation
or exclusion of incidental of consequential may not apply
to you. This Service Plan gives you specific legal rights,
and you may also have other rights, which vary from state
to state. Under no circumstances shall a Customer or any
other persons ever be deemed to be a third party beneficiary
to this agreement. In the event Ardent Technical Services
Inc., fails for any reason to provide services to the Customer
under this Service Plan, Customer shall have no recourse
against Ardent Technical Services Inc.
Responsibility of the Customer
Customer shall:
(1) operate the Equipment in an environment
meeting the Manufacturers specifications;
(2) comply with
the Manufacturers operating manual;
(3) protect the supply
of electricity to the Equipment through the use of appropriate
surge protection devices;
(4) promptly report to Ardent Technical
Services Inc. any diagnostic messages;
(5) permit no work
on the Equipment except by an authorized Ardent Technical
Service Inc. service provider;
(7) perform such diagnostic
procedures of programs as requested by an authorized Ardent
Technical Services Inc. service provider;
(8) agrees to pay
the cost of shipping the systems to Ardent Technical Services
Inc., for repair.
(9) properly package the system when sending
it in depot repair service.
(10) safeguard and deliver to
an authorized Ardent Technical Services Inc. service provider
all replacement parts shipped by Ardent Technical Services
Inc. to Customer. Either the part to be replaced or the replacement
part or item shipped to the Customer must be returned to
Ardent Technical Service Inc. Customer assumes financial
responsibility for all parts and accessories, including,
but not limited to, cables, diskettes, and manuals, shipped
to the Customer until the item or part replaced is returned
to the Manufacturer.
Transfer Of Service Plan
This Service Plan is non-transferable
Indemnification
Ardent Technical Services Inc. shall not be liable for, and
Customer hereby indemnifies and hold Ardent Technical Service
Inc., and every authorized Ardent Technical Services Inc.,
service provider harmless from, any and all loss, damage,
claim, or cause of action, direct or indirect, incidental
or consequential, occurring to Customer, or to the employees
or agents of Customer, or to any other third party, or to
the property of any of the foregoing, which may arise as
a result of any defect covered by this Service Plan or as
a result of any service performed under this Service Plan.
Parts Availability.
Because of the rapid development of technology in the computer
industry, or for other reasons, a particular part may not
be available from the Manufacturer. In such an event, Ardent
Technical Services Inc., will make a reasonable effort to
locate a compatible replacement part, then, if possible,
Ardent Technical Services Inc. will offer to upgrade Customer's
system to the least expensive configuration that can be serviced.
If Customer elects to accept the offer upgrade, then Customer
shall pay Ardent Technical Services Inc. for the cost of
the upgrade. In the event that the Customer chooses not to
accept the upgrade, Ardent Technical Services Inc., shall
not be responsible to make repairs under the Service Plan.
Construction and Interpretation
Customer's return of the Limited Service Plan Activation
Form or Customer's first use of the toll-free service line
shall constitute Customer's acceptance of and acquiescence
to the terms of this Service Plan, including the indemnification
provisions. This Service Plan shall be governed by and construed
in accordance with the laws of the state of Tennessee.
Onsite Warranty
Service Plan
It is the expectation of the Manufacturer that the equipment
will be free from defect in workmanship and material for
one year from the commencement date. However, in the event
the Customer detects and reports to Ardent Technical Services
Inc., during the Service Period, a defect in the workmanship
or material of the Equipment, then Ardent Technical Services
Inc., shall provide to the Customer the services hereinafter
described, subject to all of the terms and conditions of
the agreement between Ardent Technical Services Inc. and
the Manufacturer.
Definitions
For the purpose of this Service Plan, the following terms
shall have the following meaning: "Manufacturer" shall
mean the original Equipment Manufacturer; "Equipment" shall
mean the computer hardware system with which the Service
Plan is enclosed; "Customer" shall mean only the
end user of the equipment who is located in North America
(including Alaska and Hawaii) and who is either (a) the original
purchaser of the equipment from the Manufacturer, or from
an authorized reseller. "Person" shall mean an
individual, partnership, association, corporation, limited
liability partnership, limited liability company, trust,
estate, or other entity of any kind, as the case maybe, including
but not limited to a governmental entity or subdivision thereof; "Commencement
Date" shall mean the date on which the equipment was
purchased by a customer from the Manufacturer or from an
authorized reseller; "Service Period" shall mean
the period commencing on the commencement date (as specified
in the original system invoice) or any renewal period agreed
to by the Customer and Ardent Technical Services Inc.
Coverage
This Service Plan extends only to customers, and not to any
other Person. To obtain performance under this Service Plan,
a Customer should call Ardent Technical Services Inc., at
the toll free number appearing on this form and report a
defect in the workmanship or material of the Equipment. It
shall be the Customer's responsibility to prove the Commencement
date and for this reason, Customer's should save his or her
receipt. Ardent Technical Services Inc., reserves the right
to refuse service to any Customer who cannot prove the Commencement
Date. Only representatives of Ardent Technical Services Inc,
or authorized Ardent Technical Services Inc., service providers
may perform repairs on the Equipment under this Service Plan.
During the Service Period, Ardent Technical Services Inc.,
will repair or replace, at the option of Ardent Technical
Services Inc., any Equipment having defect in material or
workmanship. All replacement parts shall be provided by the
Manufacturer, at no cost to Ardent Technical Service Inc.
Ardent Technical Services Inc., will return the Equipment
to a functional operating system prompt. Ardent Technical
Services Inc., will not reload Customers software. All replacement
parts shall also be covered under this Service Plan for the
remainder of the Service Period or for thirty (30) days,
which ever is longer. Some problems or defects may require
Ardent Technical Services Inc., to reformat or replace the
hard disk drive. Neither Ardent Technical Services Inc.,
nor the authorized Ardent Technical Services Inc., service
provider shall be liable for the loss or destruction of data
or media resulting from a defect in materials or workmanship
covered by this Service Plan, or resulting from the services
performed hereunder. The Customer is solely responsible for
the security of the Customers data. Ardent Technical services
Inc., strongly advises the Customer to implement and maintain
a daily routine to backup data to minimize the loss of data
in the event of Equipment failure. Ardent technical Services
Inc., will attempt to diagnose problems over the phone with
the Customer help prior to having a service technician dispatched
to your location. Ardent Technical Services Inc. will not
authorize addition services covered under this Service Plan
without the ability to diagnose the problem over the phone
with the Customer first. Customer Telephone technical services
are available on the Ardent Technical Services Inc., toll
free service line Monday through Friday 8:00 A.M to 5:00
P.M CST.
Exclusions.
This Service Plan does not include: Installation or setup
of equipment; Service needed as the result of moving the
Equipment; Damage to the exterior surface or housing of the
equipment; LCD display panels, problems resulting from negligence,
abuse, misuse, or other physical casualty to the Equipment;
improper maintenance; electrical disturbances; acts of nature;
or work; attachments; alterations, or modifications by persons
other than authorized Ardent Technical Services Inc. service
provider; Service needed as a result of improper operating
environment; Any problem not involving a defect in the Equipment
hardware, including but not limited to, software problem
and errors, programming problem and errors, software incompatibility
problems, software installation problems and errors; Any
problem that cannot be solved by replacement of defective
hardware; or Use of any item with the equipment if the item
is not designed for use with the Equipment.
Liability
The maximum liability of Ardent Technical Services Inc.,
under this Service Plan is limited to the cost of replacing
any defective Equipment. Ardent Technical Services Inc.,
shall not be liable to the Customer for incidental and consequential
damages. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation
or exclusion of incidental of consequential may not apply
to you. This Service Plan gives you specific legal rights,
and you may also have other rights, which vary from state
to state. Under no circumstances shall a Customer or any
other persons ever be deemed to be a third party beneficiary
to this agreement. In the event Ardent Technical Services
Inc., fails for any reason to provide services to the Customer
under this Service Plan, Customer shall have no recourse
against Ardent Technical Services Inc.
Responsibility of the Customer
Customer shall:
(1) operate the Equipment in an environment
meeting the Manufacturers specifications;
(2) comply with
the Manufacturers operating manual;
(3) protect the supply
of electricity to the Equipment through the use of appropriate
surge protection devices;
(4) promptly report to Ardent Technical
Services Inc. any diagnostic messages;
(5) permit no work
on the Equipment except by an authorized Ardent Technical
Service Inc. service provider;
(7) perform such diagnostic
procedures of programs as requested by an authorized Ardent
Technical Services Inc. service provider;
(8) Properly package
the system if in the event that it is required to send the
system in for depot repair service.
(9) In the event that
an on-site service visit is required, an adult must be present
at all times while our technician is on your premises.
(10)
Either the part to be replaced or the replacement part or
item shipped to the Customer must be returned to Ardent Technical
Service Inc. therefore it is require that the technician
remove the unused and/or defective computer parts from site.
Transfer Of Service Plan
This Service Plan is non-transferable.
Indemnification
Ardent Technical Services Inc. shall not be liable for, and
Customer hereby indemnifies and hold Ardent Technical Service
Inc., and every authorized Ardent Technical Services Inc.,
service provider harmless from, any and all loss, damage,
claim, or cause of action, direct or indirect, incidental
or consequential, occurring to Customer, or to the employees
or agents of Customer, or to any other third party, or to
the property of any of the foregoing, which may arise as
a result of any defect covered by this Service Plan or as
a result of any service performed under this Service Plan.
Parts Availability
Because of the rapid development of technology in the computer
industry, or for other reasons, a particular part may not
be available, in such an event, the manufacturer and/or Ardent
Technical Services Inc. will substitute the defective part
with a compatible part. If the Customer chooses not to accept
the substituted part, Ardent Technical Services Inc., shall
not be responsible to make repairs under the Service Plan.
